Shipping & Returns
When will my order ship?
Orders placed on Monday - Friday are usually shipped within 48 hours. In some circumstances orders placed on Wednesday, Thursday, or Friday may not be shipped until Tuesday due to trade show attendance.
What are my shipping options?
When you place an order you will have three shipping options to choose from. These options may vary according to the weight of the items in your order.
- USPS FIRST CLASS MAIL
- This option is available for orders that weigh less than 16 ounces. Once the order has been shipped, the package will be delivered in 3-4 business days.
- USPS PRIORITY MAIL
- This option is available for all orders. Once the order has been shipped, the package will be delivered in 2-3 business days.
- SHIP BY WEIGHT
- This option is available for all orders in the United States. Prices for this method are based on the weight of the items in the order and will be mailed through USPS.
What is your shipping policy?
We can ship to virtually any address in the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quote page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
What is your returns policy?
We will accept and process returns or exchanges on defective or incorrectly shipped merchandise. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please make your shopping selections wisely as we will not offer refunds on any other purchases. Except for the above return or exchanges on defective or incorrectly shipped merchandise, all sales are final.